Live well at any stage of life with Moda Health member care resources
Moda Health member care resources includes tools and individualized support to help you get well sooner and live well longer. Included as part of all Moda Health medical plans, Moda Health member care resources is available through Member Dashboard, and includes:
Healthcare Cost Estimator
Know your medical costs. Use the Healthcare Cost Estimator to see how much you may pay for specific medical care. Log in to Member Dashboard and learn how to:
- Get personalized cost estimates based on your health benefits
- Plan for future medical services
- Compare costs based on clinic or physician
- Understand your healthcare costs
Cirrus MD — Text a doctor
Enjoy fast and private access to a dedicated doctor in under a minute MD — at no cost to you. With the CirrusMD app, all you need is Internet access to:
- Connect with a doctor via text, 24/7, without appointments or time limits
- Ask urgent or general health questions
- Message, share photos or video chat
- Get peace of mind, even at 2 a.m.
- Come back to conversations or follow up as often as you’d like
Moda Health members can sign up for CirrusMD at modahealth.com/cirrusmd.
Members can download the CirrusMD app from the App Store or Google Play.
Care coordination
Care coordination registered nurses work directly with facilities and providers to facilitate preauthorization of scheduled procedures, inpatient stays, and follow–up care as needed for members during urgent or emergent admissions. During the time a member is receiving care or is hospitalized, care coordination nurses may refer them to a case management nurse if they require additional assistance and coordination for complex or catastrophic conditions.
The hospital calls Moda Health to notify us of all urgent/emergent hospital admissions within 48 hours, or as soon as possible.
Case management
Case management is a voluntary service for members experiencing complex conditions or catastrophic events and need assistance from a case management registered nurse or behavioral health specialist. Case managers can help by working with members and their families as patient advocates to:
- Explain and maximize available benefits
- Communicate with providers
- Work with the facility case managers to coordinate discharge plans
- Contact patients at home to confirm and support the provider’s treatment plan
- Connect members with community resources
If you want to make a referral to case management, please call Moda Health Healthcare Services case management at 503–948–5561 or toll–free at 800–592–8283. You can also email casemgmtrefer@modahealth.com, fax a referral to 503–243–5105855–232–6904 or complete and submit our online referral form. A member can self-refer to case management or be referred by a family member, caregiver, provider or facility staff. To make a referral, you’ll be asked to provide the following information:
- Member name and ID number (this can be found on the member’s Moda Health ID card)
- Contact name and number
- Reason for the referral
Once a referral is received, a case manager will evaluate the member’s situation and contact the member within five (5) business days.
Members, enroll in IDX™ Identity for complete identity protection
As your partner in health, we're here to help you be better and stay protected. For individual members, we're offering complete identity protection through IDX Identity at no extra cost to you.
Medical identity theft is one of the fastest growing crimes in America. In addition to financial data, sensitive personal information can be used for profit. We want to help keep you and your data secure.
There is a new identity theft victim every two seconds.
IDX Identity is the only identity protection service that includes MIDAS™ technology to monitor health claims. Like credit monitoring for healthcare, MIDAS helps you spot false claims early and investigates fraud or theft before it can cause you or your family harm.
Enjoy peace of mind with the best possible care and the highest level of identity theft protection. If you currently have a MIDAS account, simply re-enroll in IDX Identity for full financial and medical monitoring.
How it works
IDX Identity constantly scans to detect suspicious activity related to your identity. Any change triggers an alert notification so you can take action right away.
Access all your monitoring in one convenient app:
- Single-bureau credit monitoring
- MIDAS health claims monitoring
- CyberScan™ dark web monitoring
- Social Security Number trace
- Change in address
- Court records and payday loans
Sign up today!
Just log in to Member Dashboard and follow the links to IDX Identity. Be sure to have your member ID card handy. If you don't have a Member Dashboard account, you can easily create one there.
Health coaching
As a Moda Health member, you have access to a valuable, personalized benefit to help you manage and improve your health. The Moda Health Coaching Program is available at no cost to you as part of your benefits!
You can work one-on-one, confidentially, with a health coach to:
- Set sustainable health goals and move toward them in ways that work best for you
- Better understand your health and how to advocate for yourself
- Manage ongoing health issues like diabetes
- Make healthy changes to manage diet, exercise, stress and more
Health coaching takes place by phone, which makes it easy to connect from just about anywhere.
Get started!
Let us know how and when to contact you by completing a short survey at modahealth.com/hc. Then, a health coach will reach out to discuss next steps.
Questions?
Please call 855-466-7155 Monday through Friday from 8:00 a.m. to 4:00 p.m. Pacific time, or email healthcoachteam@modahealth.com.
Sprout at Work Well-being App
Get started on a fun and engaging digital wellness platform designed to support your physical, emotional, and social well-being. Begin your journey with your annual Health Risk Assessment. Then set personalized health goals, interact with colleagues in social streams, and even earn rewards through wellness challenges.
Access the Sprout at Work program in your Member Dashboard
Active&Fit Direct™ - Discounted gym membership
Stay active in the gym or at home. With the Active&Fit Direct™ program, you have access to:
- 16,000+ fitness centers across the country
- The option to switch fitness centers to make sure you find the right one
- 5,500+ digital workout videos so you can work out at home or on-the-go
- The option to purchase a membership for a spouse or domestic partner
ChooseHealthy™
Access to these health and wellness services from ChooseHealthy.
- Discounts of up to 55% on popular health and fitness brands, including Garmin®, Vitamix®, PRO Compression® and Fitbit®
- Savings of up to 25% on services including acupuncture, chiropractic, and therapeutic massage. You will need to see providers who are in the ChooseHealthy network. If you have a plan that includes alternative care benefits, you will need to exhaust those benefits before you can use ChooseHealthy for alternative care.
- Access to no-cost online health classes
Prescription price check
See prescription medication costs and how much you would pay by medication tier at an in-network pharmacy. This tool makes it easy. Simply log in to your Member Dashboard to find medication cost estimates and generic options.
Oral health resources
Access the Delta Dental Oral Health Library to learn more about oral health care for infants, toddlers, children, young adults, adults and older adults.
TruHearing
Hearing aids are costly. Using TruHearing makes them more affordable. Eligible members can get a routine hearing aid exam and hearing aids through TruHearing. To schedule an appointment, please call 866-202-2170.
TruHearing
Hearing aids are costly. Using TruHearing makes them more affordable. Eligible members can get a routine hearing aid exam and hearing aids through TruHearing. To schedule an appointment, please call 866-202-2170.
Individual Assistance Program (IAP)
Powered by Cascade Centers, the Moda Health IAP is a free and confidential service that can assist you and your eligible family members with a variety of personal concerns including:
- Marital conflict
- Conflict at work
- Depression or anxiety
- Stress management
- Family relationships
- Financial/legal/consumer concerns
- Alcohol or drug abuse
IAP professional counselors can help you identify problems, establish goals, make recommendations, and develop an action plan.
Travel Assist
Need help more than 100 miles from home? Call Assist America® for emergency medical assistance and much more:
- Medical consultations
- Foreign hospital admission help
- Prescription assistance
Learn more at assistamerica.com. For more information, call 800-304-4585.
Questions?
If you can't find an answer, please feel free to contact our Customer Service Customer Service Customer Service
Questions?
If you can't find an answer, please feel free to contact our Customer Service
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We have exciting news to share. ODS is changing its name to Moda Health.
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