Website Privacy statement
Moda Health appreciates your use of our web site and respects your privacy.
The following discloses our information gathering and dissemination practices for this web site:
Personal information is information that is unique to you and can be used to identify you, such as name, address, telephone, social security number, etc. We do not collect your personal information unless you provide it to us voluntarily. We use your personal information to send you requested information about our services or to respond to your questions. We use unique identifiers such as social security number or plan identification to verify your identity and provide you with customized information.
Non-personal information includes your IP address, browser type and version, which pages you view on our site, what site you came to us from and what site you go to when you leave. We use non-personal information to help diagnose problems with our server and to administer our web site. Non-personal information is also used to assemble broad demographic information and may be shared with various parties. We look at aggregate activity such as total hits and frequently viewed pages to allow us to continue to improve our web site to meet our customers' needs. Additionally, user behavior is anonymously captured to improve site usability.
Children's Information
Based on the requirements of the Children's Online Privacy Protection Act, we will not collect personal information from children under the age of thirteen.
Security
Moda has deployed a comprehensive HIPAA compliant security program which includes specific controls deployed to protect our member-facing websites. These controls include industry standard network protection, access management, system and application monitoring, and secure coding practices. Moda Health maintains an annual SOC2 Type 2 report covering all aspects of the security program, including this website.
Future Changes
We may find the need to update or change our privacy statement in the future. We reserve the right to make such changes and will post a new privacy statement should that situation occur.
The confidentiality of information sent over the Internet cannot be guaranteed. Although we take reasonable precautions to safeguard the confidentiality of your request, Moda Health cannot guarantee the security of any email correspondence sent to us. Please do not use email to send us information that you consider confidential. If you prefer to use telephone, or mail to contact us, you may reach us at:
Moda Health
PO Box 40384
Portland, OR 97240
(503)228-6554
1-877-605-3229
Notice of Privacy Practices
Moda Health complies with federal and state privacy laws. For more information regarding our general privacy practices, please visit our Privacy and Transparency Center on our website.
Browser and encryption FAQs
What is encryption and why do I need it?
Changes in federal law are affecting requirements to ensure that member information is kept confidential and the transmission of that information is secure over the Internet. To comply with the current requirements for transmission over the Internet, the browser you use must be capable of supporting encryption and de-encryption.
Encryption is the process of converting data into a secure format for transmission. Encryption scrambles data that is sent from Moda Health to you. Your browser must be capable of decrypting, or unscrambling, the data. To do this, you will need a 128-bit-capable browser.
Browsers with 128-bit encryption provide the best protection when transmitting confidential data over the Internet. You must update your browser to 128-bit encryption or you will not be able to use some areas of the Moda Health website.
What else is required to use this site?
Some of our applications require the following:
- Adobe Acrobat reader, which is a free download from Adobe
- JavaScript turned on through your browser
- Cookies turned on through your browser
For help with any of these requirements, please contact your local technical resources team or contact your Internet service provider.
Questions?
If you can't find an answer, please feel free to contact our Customer Service Customer Service Customer Service
Questions?
If you can't find an answer, please feel free to contact our Customer Service
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Hello.
We have exciting news to share. ODS is changing its name to Moda Health.
Moda comes from the latin term "modus" and means "a way". We picked it because that's what we are here to do: help our communities find a way to better health.
Together, we can be more, be better.
Please select the state you live in, or the state where your employer is headquartered, so we can tailor your experience:
Hello.
Please select the state you live in, or the state where your employer is headquartered, so we can tailor your experience:
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Changing your location to Oregon
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